Please choose your preneLOVE bag carefully as we do not offer returns, refunds or exchanges unless there is a manufacturer defect.
We are believers in responsible online consumerism and we invest in high quality photography to help our customers choose the handbag that is right for them. If you have questions on our products prior to purchase, please reach out to us at: service@prenelove.com or chat with us on our website and we'll do our best to answer them in a prompt and thoughtful manner. If you feel you need to see, touch and explore our products in person prior to making an online purchase, please search out one of our fine 3,000+ retailers located throughout North America.
Should there be a manufacturer defect or any other issue with your purchase, please email us at: service@prenelove.com within 48 hours of receiving your new bag with images of any defect/issue. Our quality control service team will review your situation and promptly follow-up with you on next steps.
NOTE: Wear & tear is not considered a manufacturer defect.